Remote Computer Support
Expert IT Service from the Comfort of Your Home
Skip the hassle of unplugging wires, lugging your computer to the shop, and waiting days to get it back. With Abet IT Services Remote Support, you can go to work, go shopping, or relax while we fix your computer over the internet.
We can resolve most software-based issues remotely. Even if your internet connection is being blocked by a rogue virus, we can often get you back online to initiate the repair.
How It Works
All you need is a desktop or laptop with a working high-speed internet connection.
Download: Click the button below to download our remote support tool.
Connect: Call or text us to initiate the secure session.
Relax: We take over the screen and fix the issue while you watch (or step away).
CLICK HERE TO DOWNLOAD REMOTE CLIENT
What We Can Fix Remotely
Virus & Spyware Removal: Elimination of malware, ransomware, and pop-ups.
Speed Optimization: Fixing slow computers and optimizing Windows performance.
Software Issues: Installing programs, configuring email, and resolving errors.
Updates: Installing Windows Service Packs, security patches, and driver updates.
Hardware Diagnostics: We can determine if you have a hardware failure (though physical repair requires a shop visit).
Bank-Grade Security
Your privacy and security are our top priority. The remote software we use utilizes full encryption based on RSA private/public key exchange and AES (256-bit) session encoding. This is the same security standard used by https/SSL websites and online banking. It is completely safe.
Terms of Remote Service
Please read the following terms regarding our remote support services.
1. Hardware vs. Software Remote support is strictly for software issues. If we determine during the session that your problem is caused by physical hardware failure (e.g., a failing hard drive or bad power supply), we will end the session and schedule a drop-off or on-site visit.
Refund Policy: If we cannot fix the problem remotely due to a hardware issue or connection limitation, a refund will be initiated, minus a $10.00 Diagnostic Fee for the troubleshooting time.
2. Data & Liability While Abet IT Services takes every precaution to preserve your data, data loss can occasionally occur during deep system repairs (especially when viruses are involved). By using this service, you agree to indemnify and hold harmless Abet IT Services for any data or software lost during the repair process.
We strongly recommend backing up your critical files before any service.
3. Virus Removal Guarantee We offer a 7-Day Guarantee on virus and malware removal.
If you suspect the infection has returned within 7 days, please contact us immediately for a follow-up.
After 7 days, any new infections will be treated as a new service request.
Note: No antivirus software is 100% perfect. We cannot guarantee that a virus will never get through in the future, regardless of the protection software used.
4. Confidentiality Any private information viewed by our technicians during a remote session is held in strict confidence. We do not store your data on Abet IT Services servers unless you explicitly request a temporary backup for the purpose of the repair. Any temporary backups are destroyed immediately after the repair is complete.
Ready to get started?
Abet IT Services Call or Text to get your computer running like new again. 419-343-3670